Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Staff Sgt. Lashawn Dennis, 52nd Fighter Wing non-commissioned officer in charge of the wing professional development office, performs a physical therapy exercise in the medical clinic at Spangdahlem Air Base, Germany, June 14, 2022. Physical therapy allows Airmen to work through their injuries and provides tools for prevention in the future. (U.S. Air Force photo by Staff Sgt. Chance Nardone)

July 13, 2022

New Medical Profile System to Enhance Communication, Readiness

WRIGHT-PATTERSON AIR FORCE BASE, Ohio (AFRL) — A new medical profile system aimed at improving communication and overall readiness has been developed by the Air Force Research Laboratory in collaboration with the Air Force Medical Readiness Agency and the Defense Health Agency, and is slated to roll out to military treatment facilities later this summer.

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