Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active-duty service members, active-duty family members, retirees and their family members.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

• You can activate prescription(s) remotely using Q-Anywhere and return later to pick them up once notified when they are ready, or
• You can activate prescription(s) by checking in at the Pharmacy lobby kiosk and waiting in the Pharmacy lobby until they are ready. (Wait times may vary based on pharmacy staffing and resources.)

To be notified when your prescriptions are ready for pick-up, please provide your phone number to a staff member at the Pharmacy window for a one-time, initial notification opt in to receive either a text or an automated voice call for all future prescriptions.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider, the provider can either submit an electronic prescription to our pharmacy or you can hand-carry a written prescription to our pharmacy (least preferred option).

To submit an electronic prescription:

Ask your provider to search the following:

• Pharmacy name: DoDDyessPharmacy
• NCPDP/NPI number: [5912426/1710396031]

If you hand-carry a written prescription:

You may skip the line by placing your prescription in the pharmacy drop box located in the Pharmacy lobby or the drop box located at the horseshoe entrance. If you would like to wait for your prescription, check in at the kiosk and select the “New Prescription” button. Follow on-screen prompts to retrieve a ticket. Then, have a seat and wait for your ticket number to be called.

Activating New Prescriptions

There are two ways to activate your prescription:

Option 1: Fastest and Preferred

This method is recommended for non-same day, routine prescription needs.
Scan the QR code below or go to: https://cxmlink.com/MTF1132. Follow the prompts on your mobile device or desktop computer.

Option 2: In Person

This method is recommended for same day, acute prescription needs.
Go to the Pharmacy lobby. Check in at the kiosk and select the “New Prescription” button. Follow on-screen prompts to retrieve a ticket. Then, have a seat and wait for your ticket number to be called.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: By Phone

• Call our pharmacy refill line at (325) 216-4585. Then, follow the prompts to select where you want to pick up your refills, either at Dyess Pharmacy or at the ScriptCenter located inside of the Base Exchange.
• If enrolled in text message alerts, you’ll receive a text notification when your refills are ready to pick up at Dyess Pharmacy.
• When requesting a refill for ScriptCenter pick-up, the automated system will confirm your specific ready date during the request process. These prescriptions are available for pickup after 12 p.m. on Wednesdays and Fridays.

Option 2: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up—either at Dyess Pharmacy or at the ScriptCenter located inside of the Base Exchange.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user of the ScriptCenter, you’ll need to sign up initially at the ScriptCenter using one of your prescription numbers.

Picking Up Your Prescriptions

Once you are notified that your prescriptions are ready for pick up, please go to the pharmacy lobby. Check in at the kiosk and select the “Return for Pickup” button. Follow on-screen prompts to retrieve a ticket. Then, have a seat and wait for your ticket number to be called.

At pickup, please have the full name and date of birth of the patient. You may be asked to provide a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. If you’re picking up a prescription for another person, you may be asked to provide that person’s valid uniformed services ID (or photocopy, digital picture).

Prescriptions not picked up will be returned to stock after 7 business days.

ScriptCenter

The ScriptCenter is located inside of the Base Exchange at 260 Commissary Road, Bldg 7339, Dyess AFB, TX 79607. Its hours of operation are Monday-Saturday 9 a.m. to 6 p.m. and Sunday 10 a.m. to 5 p.m..

Certain items are not be available from the ScriptCenter and must be requested for pick up at Dyess Pharmacy, such as refrigerated medications, oversized items, controlled substance prescriptions, and medications requiring reconstitution by pharmacy staff.

Dyess Pharmacy

Dyess Pharmacy is open Monday through Friday from 7:30 a.m. to 4:30 p.m. and is closed on all federal holidays. On the first Wednesday of each month, the pharmacy is closed for readiness training from 7:30-11:59 a.m. When the pharmacy reopens at 12 p.m., in-person services are limited to prescription pick-up only; these same service limitations apply on designated Family Days. (In both instances, in-person activations for acute medication needs are still available.) Please note that while prescription pick-up is available until 4:30 Monday-Friday, all in-person kiosk activations must be completed by 4 p.m. daily. For your convenience, remote activation via Q-Anywhere remains available 24/7, even during federal holidays, training closures, and designated family days.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the appropriate, secure bin located Dyess Pharmacy Lobby:
  • Sharps (red bin)
  • All others (blue bin)

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.